Volunteer Intelligence

How many volunteer hours have we logged this year vs last year?

What is the dollar value of our volunteer hours this year?

Which events consumed the most volunteer hours?

What is our volunteer retention rate year over year?

How many volunteers are at risk of lapsing (no activity in 90+ days)?

What percentage of our volunteers have become donors?

How does giving behavior differ between volunteers and non-volunteers?

Which volunteers have the highest donor conversion potential?

Are our events adequately staffed — which shifts are unfilled or understaffed?

What's our shift fill rate and no-show rate by event?

Who are our most engaged volunteers by hours, frequency, and consistency?

Which volunteers deserve milestone recognition this month?

Do we have enough volunteers with the right skills for upcoming events?

What skills or qualifications are we short on?

How is volunteer recruitment trending — are we growing or shrinking our base?

What's our volunteer lifecycle health (recruit → screen → active → retained → lapsed)?